Case Study – Residential Real Estate Company
Abilita was commissioned to perform a communications review of a Residential Real Estate Company’s twelve corporate locations in a metropolitan area. The review included elements of people, process and technology as follows:
- phone systems and services inventory
- phone systems and services optimization
- Wide Area Network review
- IT infrastructure review (hardware and application software)
- Answering Service and Reception desk process review
- Security review
- Disaster Recovery assessment
As a result of the review, cost reductions in existing services were realized and a redesign of RREC’s communication infrastructure was proposed, accepted by RREC and project managed by Abilita. The redesign included:
- centralizing IT applications at a carrier grade co-location centre
- centralizing after hours answering services
- centralizing the appointment desk with a call centre implementation
- implementing a VoIP PBX platform
The redesign provided RREC with:
- a single point of administration for its IT and voice infrastructure
- carrier grade security and redundancy for its IT infrastructure
- streamlined processes for answering service, reception and appointment desk
- Security and Virus protection across the network
- Outsourced IT maintenance for onsite issues for all branches
- Disaster Recovery solutions
- Hoteling for real estate agents
- Remote and Call Center users can seamlessly be an extension off the phone VoIP system
- Shared reception amongst the different locations. Calls are routed to other receptions for load balancing back to testimonials
Some of our Happy Clients
![](https://abilita.com/wp-content/uploads/2020/11/KHT-HappyClients.jpg)
Click for more Real Estate specific services.
Client – Residential Real Estate